Privacy Policy

Last Updated: December 2024
Effective Date: December 2024

Our Privacy Promise

At LostLifeVault.com we believe your privacy is a fundamental right not a privilege. This Privacy Policy explains how we protect your personal information while delivering great digital experiences. We’re completely transparent about our data practices.

1. Information We Collect

We only collect information that’s necessary for our services.

Personal Information

Account Data: Name, email address, username, password (encrypted)
Profile Information: Bio, preferences, settings you choose to share
Communication Data: Messages, support requests, feedback you send us
Payment Information: Billing details (processed through secure third-party providers)

Automatically Collected Information

Usage Data: Features accessed, time spent, interaction patterns
Technical Data: IP address, device information, browser type, operating system
Performance Data: Load times, errors, and crash reports for service improvement
Location Data: General geographic location (city/region level only)

Information from Third Parties

Social Media: Profile information if you connect social accounts (with your permission)
Analytics Partners: Aggregated usage statistics (no personal identification)
Security Services: Fraud detection and security monitoring data

2. How We Use Your Information

Primary Uses

Service Delivery: Providing core functionality and personalized experiences
Account Management: Registration, authentication, profile management
Customer Support: Responding to inquiries, troubleshooting, and providing technical assistance
Security: Fraud prevention, abuse detection, account protection
Communication: Service updates, important notifications, newsletters (with consent)

Secondary Uses

Product Development: Analyzing usage patterns to improve features and develop new services
Performance Optimization: Enhancing speed, reliability, and user experience
Research & Analytics: Understanding user behavior to make data-driven improvements
Legal Compliance: Meeting regulatory requirements and legal obligations

3. Legal Basis for Processing

We process your information based on:

Contractual Necessity: Essential for providing our services
Legitimate Interests: Improving services, security, fraud prevention
Legal Obligations: Compliance with applicable laws and regulations
Consent: Where explicitly provided for specific purposes (easily withdrawable)

4. Information Sharing & Disclosure

We Never Sell Your Data

LostLifeVault does not and will never sell, rent or trade your personal information to third parties for monetary gain.

Limited Sharing Scenarios

Service Providers: Trusted partners who help operate our services (under strict confidentiality agreements)
Legal Requirements: When required by law, court order, or regulatory authority
Safety Protection: To prevent harm fraud or illegal activities
Business Transfers: In case of merger, acquisition or asset sale (with continued privacy protection)
With Your Consent: When you explicitly authorize specific sharing

5. Data Security & Protection

Security Measures

Encryption: All data encrypted in transit and at rest using industry standard protocols
Access Controls: Multi factor authentication and role based access limitations
Regular Audits: Continuous security assessments and vulnerability testing
Secure Infrastructure: Hosted on certified secure cloud platforms
Staff Training: Regular privacy and security training for all team members

Incident Response

In the unlikely event of a data breach, we commit to:

Immediate investigation and containment
Notification within 72 hours where required by law
Affected users will be notified within 7 days
Transparent communication about the incident and our response
Implementation of additional safeguards to prevent recurrence

6. Your Privacy Rights

Universal Rights

Access: Request copies of your personal data
Correction: Update or correct inaccurate information
Deletion: Request removal of your data (subject to legal obligations)
Portability: Export your data in a standard format
Objection: Opt-out of certain processing activities
Restriction: Limit how we process your information

Easy Exercise of Rights

Email us at privacy@lostlifevault.com
Use our online privacy request form at https://lostlifevault.com/privacy-request
Contact our dedicated privacy team
Response within 30 days guaranteed

Withdrawing Consent

You can withdraw your consent at any time by:

Updating your account settings
Emailing privacy@lostlifevault.com
Using the unsubscribe link in our emails

7. Cookies & Tracking Technologies

Essential Cookies

Authentication and security
Basic functionality and preferences
Load balancing and performance

Optional Cookies (Requires Consent)

Analytics and usage insights
Personalization features
Marketing and advertising (if applicable)

You can manage cookie preferences through your browser settings. Learn more at https://lostlifevault.com/cookie-policy

8. Data Retention

Retention Principles

Active Accounts: Data retained while account is active
Inactive Accounts: Automatic deletion after 3 years of inactivity
Legal Requirements: Some data retained longer for compliance purposes
User Requests: Immediate deletion upon verified request (where legally permissible)

Automatic Data Purging

System logs: 90 days
Analytics data: 26 months
Support communications: 3 years
Financial records: 7 years (legal requirement)

9. Children’s Privacy Protection

Strong Protections for Minors

We do not knowingly collect data from children under 13
Immediate deletion if underage use is discovered
Parental consent required for ages 13-16
Age verification through account registration process
Special handling procedures for educational contexts
Regular compliance audits for child safety

If you believe we have collected information from a child under 13, please contact us immediately at privacy@lostlifevault.com

10. International Data Transfers

Global Service with Local Protection

Primary servers in secure, privacy-compliant jurisdictions
International transfers only with adequate safeguards
Standard Contractual Clauses (SCCs) for EU data
Regular adequacy assessments for transfer destinations
User notification of significant changes in data location

For questions about international transfers, contact: privacy@lostlifevault.com

11. California Privacy Rights (CCPA)

If you’re a California resident, you have specific rights under the California Consumer Privacy Act (CCPA).

Your California Rights

Right to Know: Request information about personal data we’ve collected about you in the last 12 months
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt-out of the sale of personal information (we don’t sell your data)
Right to Non-Discrimination: We won’t discriminate against you for exercising your privacy rights

How to Exercise Your Rights

Email us at ccpa@lostlifevault.com
Call us at [Phone Number – if applicable]
Submit a request through our online form at https://lostlifevault.com/privacy-request

We’ll verify your identity before processing your request and respond within 45 days.

Information We Collect (CCPA Categories)

Identifiers (name, email, IP address)
Commercial information (purchase history)
Internet activity (browsing behavior on our site)
Geolocation data (general location)

Categories of Third Parties We Share With

Service providers (hosting, payment processing, analytics)
Professional advisors (legal, accounting)
Government authorities (when legally required)

Contact for California Residents:
Email: ccpa@lostlifevault.com
Subject Line: CCPA Request – [Your Request Type]

12. European Privacy Rights (GDPR)

If you’re in the European Economic Area (EEA), United Kingdom, or Switzerland, you have specific rights under the General Data Protection Regulation (GDPR).

Your GDPR Rights

Right of Access: Get copies of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (“right to be forgotten”)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time
Right to Lodge a Complaint: File a complaint with your local supervisory authority

Legal Basis for Processing

Contract Performance: Processing necessary to provide our services
Legal Obligations: Compliance with laws and regulations
Legitimate Interests: Fraud prevention, security, service improvement
Consent: Where you’ve given explicit permission

Data Protection Officer

We’ve appointed a Data Protection Officer (DPO) to oversee our GDPR compliance.

Contact our DPO:
Email: dpo@lostlifevault.com
Response Time: Within 48 hours

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority. You can find your local authority at: https://edpb.europa.eu/about-edpb/board/members_en

Data Protection Impact Assessments

We conduct regular Data Protection Impact Assessments (DPIAs) for high-risk processing activities.

Contact for EU Residents:
Email: gdpr@lostlifevault.com
Subject Line: GDPR Request – [Your Request Type]

13. Third-Party Services

Carefully Selected Partners

We work with trusted third-party services to operate our platform:

Payment Processing: Stripe, PayPal (industry-leading security standards)
Analytics: Google Analytics (privacy-focused, aggregated data only)
Cloud Hosting: Amazon Web Services (AWS), DigitalOcean (certified secure infrastructure)
Email Services: SendGrid, Mailchimp (for service communications)
Security & Fraud Prevention: Cloudflare, reCAPTCHA

All third-party integrations undergo thorough privacy and security reviews before implementation.

Third-Party Links

Our website may contain links to other sites. We’re not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

14. Policy Updates

Transparent Change Process

Advance notice of material changes (30 days minimum)
Clear explanation of what’s changing and why
Opportunity to review and object before changes take effect
Archived versions of previous policies available at https://lostlifevault.com/privacy-archive
Direct notification for significant privacy impact changes via email

We’ll notify you of changes through:

Email notification to your registered address
Prominent notice on our website
In-app notification (if applicable)

15. Contact Information

Privacy Team Response Time: Within 45 days

General Inquiries

Email: sknaveedinfo@gmail.com
Website: https://lostlifevault.com/contact

Email: privacy@lostlifevault.com
Subject Line: Privacy Inquiry – [Your Request Type]
Response Time: Within 48 hours

Data Protection Officer (GDPR)

Email: dpo@lostlifevault.com
Response Time: Within 48 hours

California Privacy (CCPA)

Email: ccpa@lostlifevault.com

Call; 03008966770

Your Trust, Our Responsibility

At LostLifeVault, we understand that trust is earned through consistent action, not just words. We’re committed to maintaining the highest standards of privacy protection while continuously improving our practices. Your feedback and concerns help us serve you better while keeping your information secure.

Thank you for trusting LostLifeVault with your privacy.